Call Center

callcenter

You can reach our Call Center staff between 9.00 am and 5.00 pm on the following numbers:

for Belgium: +32 13 35 37 18

for the Netherlands: +31 30 635 03 20

Or by e-mail to: support@credon.eu

Important: In order to help you out quickly please make sure to have the “about” data at hand when you call our staff. You will find these data under Qlikview Management Console/ System/ About. This tab contains the licence data and the most important technical data. The content can be copied into a txt file.

Besides, it may be useful to have all log files available, to ensure a smooth switch to QlikTech Support. The log files are available in the server (machine) where the QlikView server is installed. These can be found under the folder: C:\ProgramData\. Here you will find the folder: QlikTech’, which you can zip and send completely to support@credon.eu.

The QlikTech folder contains the log files of all services. When it becomes very big due to the number of log files, we will use webtransfer or our ftp.